Cancellation & Refund Policy

 

Shop Astro Majestic

Shop Astro Majestic is committed to providing its customers with a safe, transparent, and reliable shopping experience. This Cancellation & Refund Policy has been developed to clearly inform customers about the terms and conditions under which order cancellations, returns, and refunds will be accepted. Our priority is customer satisfaction, as well as maintaining product integrity, quality, and service standards.

1. Order Cancellation Policy

Customers may cancel their orders within a limited time after placing an order.
-: Cancellations will be accepted before the order is dispatched.
-: Cancellations can be sent via the website, email, or customer support.
-: Cancellations will not be possible after the order has been dispatched.
If the order has already been packed or shipped, the customer must adhere to the Return Policy.
Shop Astro Majestic reserves the right to hold or cancel any suspicious or bulk order for verification.

2. Customized & Energized Products Policy.

Some products are specially designed based on customer information, such as:
1. Energized Gemstones.
2. Astrology Recommended Gemstones.
3. Customized Vastu Remedies.
4. Personalized Spiritual Products.

For such products:
->: Cancellation will not be accepted.
->: Refunds or exchanges will not be available.
as these products are shipped after a personalized energization process and special preparation.

3. Return Policy

Customers can request a return under the following. circumstances:
-: Wrong Product Received.
-: Damaged Product Received.
-: Manufacturing Defec.t
Return requests must be made within 48 hours of product delivery.

Requirements for Return:
Product must be unused.
Original packaging must be intact.

Invoice/Order ID must be available.

Unboxing video or photo proof may be required.

Returns without proof will not be accepted.

4. Non-Returnable Products

The following products are not eligible for return or refund:

1. Energized Gemstones.
2. Used Acupressure Products.
3. Opened Spiritual Items.
4. Customized Orders.
5. Discount/Clearance Products.
This rule applies for product purity and hygiene reasons.

5. Refund Policy

If a return request is approved, refunds will be processed as follows:
-: Refund in Original Payment Method
-: Store Credit / Shopping Wallet Option
-: Replacement Product (if customer wishes)
Refund Processing Time:
5 to 10 Working Days (after inspection)
Bank processing times may vary.

6. Shipping Charges Policy
Original shipping charges are not refundable.
Return shipping costs will be borne by the customer (unless the fault is ours).
In the event of a wrong or damaged product, return shipping will be borne by Shop Astro Majestic.

7. Order Not Delivered / Courier Issues

If there is a courier delay or delivery failure:
We will contact the courier partner. A re-dispatch or replacement may be provided. Additional shipping charges may apply if an incorrect address is provided.

8. Refund Rejection Conditions

Refunds may be declined in the following situations:
-: Product used or damaged by customer.
-: Return time limit exceeded.
-: Fake complaint or fraud attempt.
-: Missing accessories or packaging.
Shop Astro Majestic’s decision is final.

9. Astrology & Spiritual Disclaimer for Refund

Gemstones, Vastu Remedies, and Spiritual Products are based on traditional beliefs and spiritual principles.
-: Results may vary by individual.
-: Refunds will not be. applicable if results are not as expected.

Refunds will only be accepted based on physical product issue, not on a result guarantee.

10. Cancellation by Shop Astro Majestic

We may cancel orders under the following circumstances:
1. Product Out of Stock. 2. Pricing Error. 3. Payment Verification Failure. 4. Suspicious Transaction. In such circumstances, a full refund will be issued.

11. Refund Mode

Refunds can be issued through the following methods:
-: UPI Refund.
-: Bank Transfer.
-: Credit / Debit Card Refund.
-: Store Wallet Credit.
-: Cash Refund is not available.

12. Customer Responsibility

Customer Responsibility:
1. Providing the correct address.
2. Providing Correct Contact Details.
3. Delivery Time Availability
Shop Astro Majestic will not be responsible for any problems caused by incorrect information.

13. Policy Modification Rights

Shop Astro Majestic may, without prior notice:
-: Change the Cancellation Rules.
-: Update the Refund Policy.
-: Modify the Terms.
The new policy will be effective as soon as it is published on the website.

14. Customer Support & Contact

For assistance regarding cancellation or refunds, contact:
->: Email: support@astromajestic.com
->: Customer Support: Shop Astro Majestic.
->: Website: www.astromajestic.com