Cancellation & Replacement Policy.
(Acupressure, Acupuncture & Electronic Products).
Shop Astro Majestic is committed to providing its customers with high-quality acupressure products, acupuncture tools, and electronic wellness devices. This Cancellation & Replacement Policy has been developed with customer satisfaction, product safety, and transparent service in mind, ensuring a completely secure and reliable purchase process.
1. Policy Purpose.
The primary purpose of this policy is to provide customers with clear information regarding the circumstances under which an order can be cancelled and the circumstances under which a replacement will be provided. As a health and wellness product, hygiene, safety, and product integrity are of utmost importance to us.
2. Order Cancellation Policy.
A customer may cancel their order under the following circumstances:
-: Cancellation requests will be accepted before order dispatch.
-: Cancellation requests must be sent via email or Customer Support with the Order ID.
-: If the order has entered the packing or shipment process, cancellation will not be possible.
Important:
Cancellations will not be accepted after dispatch of Electronic Products or Special Therapy Equipment has begun.
Shop Astro Majestic reserves the right to cancel orders in the event of incorrect information, payment failure, or suspicious activity.
3. Eligible Products for Replacement.
The following products are eligible for replacement:
1. Acupressure Tools. 2. Acupuncture Instruments. 3. Therapy Rollers. 4. Massage Equipment. 5. Electronic Therapy Devices. 6. Health & Wellness Electronic Products.
Replacement will only be granted based on a manufacturing defect or delivery issue.
4. Replacement Request Conditions.
A customer may place a replacement request under the following conditions:
> Damaged Product Received.
> Wrong Product Delivered.
> Manufacturing Defect.
> Electronic Product Not Working (On Arrival).
Replacement requests must be submitted within 48 hours of delivery.
Customer must provide the following proof:
1. Unboxing Video (Mandatory).
2. Product Images.
3. Order Invoice / Order ID.
4. Defect Description.
Replacements without unboxing proof may be rejected.
5. Hygiene & Safety Policy.
Acupressure and acupuncture products are used in direct contact with the body. Therefore:
-: Used products will not be replaced
-: Opened sterile acupuncture needles will not be replaced
-: Personal hygiene products will not be returned
This rule has been implemented to maintain customer safety and health standards.
6. Electronic Products Replacement Rules.
Special rules apply for Electronic Wellness Devices:
-: Replacement will be provided in case of Dead on Arrival (DOA).
-: Replacement is possible if the product has physical damage or a manufacturing defect.
-: Replacement will not be applicable if the product has burns, water damage, or improper usage.
A technical inspection will be conducted if necessary.
7. Non-Replacement Conditions.
Replacement will not be accepted under the following circumstances:
Product Damage by Customer.
Incorrect Usage.
Power Voltage Issue.
Normal Wear & Tear.
Minor Cosmetic Difference.
Delay Complaint (after 48 hours).
Shop Astro Majestic’s decision will be final.
8. Replacement Process (Step by Step).
1: Submit a Request to Customer Support.
2: Proof Verification.
3: Replacement Approval.
4: Pickup Arrangement (if applicable).
5: Product Inspection.
6: Replacement Dispatch.
Replacement Processing Time: 5–7 Working Days.
9. Pickup & Shipping Policy.
In case of a wrong or defective product, return pickup can be done by our team.
In remote locations, customers may need to self-courier.
Approved return shipping costs may be reimbursed.
Replacements will only be sent to the original shipping address.
10. Warranty Disclaimer (Electronic Products).
Some electronic products are covered under the Manufacturer Warranty.
-: Warranty claims will be processed by the Manufacturer Service Center.
-: Shop Astro Majestic is not the Warranty Approval Authority.
-: Warranty terms may vary by product brand.
It is the customer’s responsibility to keep the Warranty Card safe.
11. Product Usage Responsibility.
Customer will use the product according to the provided instructions. Problems caused by improper use will not be eligible for replacement. Therapy products are not a substitute for medical treatment.
12. Partial Replacement Policy.
If only one part of the product kit is defective:
Only the defective part will be replaced. Full product replacement will not be necessary. This policy is in place for faster service and resource conservation.
13. Fraud Prevention Policy.
Shop Astro Majestic uses a Fraud Prevention System.
Fake Damage Claim. Used Product Return Attempt. Replacement Misuse. Account Blocking may occur in these circumstances.
14. Cancellation by Shop Astro Majestic.
We may cancel orders under the following circumstances:
Out of Stock Product.
Logistics Issue.
Payment Verification Failure.
Technical Error.
A full refund will be issued in these circumstances.
15. Customer Responsibility.
Customer Responsibilities:
Providing the correct address. Being available at the time of delivery. Inspecting the package upon receipt. Taking an unboxing video. Complaints may be limited after accepting delivery.
16. Policy Modification Rights.
Shop Astro Majestic reserves the right to amend this policy without prior notice. The updated policy will be effective once it is published on the website.
Customer Satisfaction Commitment.
Shop Astro Majestic’s goal is not just to sell products but to provide customers with a safe, effective, and reliable wellness experience. Our Cancellation & Replacement Policy is designed with customer trust, transparency, and service quality in mind.
We prioritize your health, convenience, and satisfaction.